Returns & Exchanges
At Ancient Living, we strive to ensure your holistic beauty journey is seamless, offering returns on damaged or incorrect items within 48 hours of delivery. Due to the personal nature of our Ayurvedic formulations, we cannot accept returns on used or opened products to maintain the highest hygiene standards.
Initiate Request
Email our care team at [email protected] with your order ID and clear photographs of the product and its original packaging.
Quality Assessment
Our specialized team will review your claim within 24-48 business hours to verify the defect or shipping error against our quality benchmarks.
Reverse Pickup
Once approved, we will arrange a complimentary reverse pickup from your address; please ensure the product is securely packed in its original box.
Resolution
Upon receiving the item back at our warehouse, we will issue a full refund to your original payment method or dispatch a fresh replacement immediately.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing